We have been using RTW’s ID15® and nurse case management services since 2009. We are very pleased with the results RTW, Inc. has achieved on our behalf. Their RN’s are responsive, aggressive, and get results. They have a unique ability to identify the triggers that motivate early return-to-work of our injured workers.
Director of Claims, Fortune 50 Client
I strongly recommend that any employer looking to improve the outcomes of its workers’ compensation claims consider utilizing the services of RTW, Inc., for nurse case management services.
I was first introduced to RTW in 2004 (or 2005?) while Director of Risk Manager for RemedyTemp, Inc., a national temporary staffing company. My workers’ compensation manager and I expressed major skepticism about what a company from the Midwest could offer to us old hands at California WC. However, after exploring the services offered by RTW in greater depth, we came to the conclusion that there was indeed something there that we needed.
Although constrained by the vocabulary of standard nurse case management (NCM), the premise of RTW’s services offers a fresh approach to medical management. Nurses are not just “patient advocates”, which so often happens with standard NCM programs. RTW challenges injured workers to take an active participation in recovery, in addition to providing the support and understanding of medial issues that facilitates the employee’s participation in recovery.
RTW’s unique triage process is critical to the success of it program. While most claims professionals can tell you – after the fact – the risk factors leading to protracted recovery and return-to-work, RTW’s proprietary screening process identifies those risk factors very early in a claim, allowing for targeted intervention by nurse case management resources.
My overall experience with RTW with two different programs (one private sector, one public sector) showed an immediate decrease in indemnity costs and litigation rates. We saw a much swifter identification of medical diagnoses and implementation of appropriate medical treatment that reduced the overall cost of claims over the long run.
Former Workers’ Compensation Manager, Large Public Risk Pool in California
RTW is very true to its name. They always work hard to get our injured employees back to work as soon as possible. We have received excellent customer service from them and appreciate the working relationship that we have established over the years.
Risk Manager, Metal-Matic
We have found RTW in-house services to be effective in the areas of medical and disability management, task assignment and peer to peer communications.
VP of Claims, Workers’ Compensation Insurance Carrier